Shipping Information:
We are experiencing a large increase in orders. Non-firearm orders are estimated to ship within 7 business days after the order is placed. Firearm orders will require more time. We apologize for any inconvenience. We are working to process and ship each order as quickly as possible.

If you would like to request a cancellation of your order, you may do so by visiting your Order History page, and selecting the order you would like to cancel. Due to the high demand and limited supply of certain items, we have temporarily suspended dealer sales in order to service as many of our own customers as possible.
Customer Service Information:
For the past few months, our customer service team has been experiencing an unprecedented amount of phone calls and emails. Unfortunately, we cannot guarantee a quick and timely response to all inquiries right now. We sincerely apologize for that. Please understand that we are working as hard as we can to take care of every customer who contacts us.

Contact Us

What can we help you with?

You can also check our Frequently Asked Questions section for help in finding an immediate answer to our most commonly asked questions.

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Business Hours:
Monday - Friday 9am - 5pm ET

Mailing Address:
Sportsman's Outdoor Superstore
PO Box 2251
Heath, OH 43056

Frequently Asked Questions

    You can view the status of your order by logging into your account. On your Account page, your most recent order will be displayed. To see all of your orders, click View All on your Most Recent Order. After that, you can click the View More Details button to display the most current information for each order.

    Once we have processed your shipping label, and/or until the package has been scanned by the shipping carrier, there may be a delay before you start seeing tracking details. This may take up to 24 hours to update on the carrier's website.

    No. Sportsman's Outdoor Superstore does not charge a credit card fee.

    Yes we do. Sportsman's Outdoor Superstore offers free shipping on all firearms for residents in the 48 contiguous states. Shipments to Alaska or Hawaii may incur additional shipping charges.