Shipping Information:
Due to the current gun control climate, there has been a higher than usual order volume. Orders placed with Standard Shipping will experience a delay of up to, or possibly exceeding, 10 business days. We apologize for any inconvenience. We are working to process and ship each order as quickly as possible.
Contacting Us:
An unexpected increase in phone calls and emails has caused our customer service department to be unable to answer every call or email in a timely manner. Please understand that if you cannot reach us when trying to call, you can still leave us a voicemail or send us an email. We are doing our best to return every correspondence as quickly as we can.

Please note: at this time, contacting us by phone, during business hours, will receive a quicker response than email. However, both methods of contacting us may be delayed. A voicemail will usually be returned quicker than an email.

Contact Us

What can we help you with?

You can also check our Frequently Asked Questions section for help in finding an immediate answer to our most commonly asked questions.

Give us a call



Business Hours:
Monday - Friday 9am - 5pm ET

Mailing Address:
Sportsman's Outdoor Superstore
150 Arrowhead Blvd.
Hebron, OH 43025

Frequently Asked Questions

    You can view the status of your order by logging into your account. On your Account page, your most recent order will be displayed. To see all of your orders, click View All on your Most Recent Order. After that, you can click the View More Details button to display the most current information for each order.

    Once we have processed your shipping label, and/or until the package has been scanned by the shipping carrier, there may be a delay before you start seeing tracking details. This may take up to 24 hours to update on the carrier's website.

    No. Sportsman's Outdoor Superstore does not charge a credit card fee.

    Yes we do. Sportsman's Outdoor Superstore offers free shipping on all firearms for residents in the 48 contiguous states. Shipments to Alaska or Hawaii may incur additional shipping charges.